Job Description

Job Description

Job Description

Join our dynamic team at Christian Community Credit Union in San Dimas, CA, and elevate your career in the banking industry! As a Full-Time Customer Service Support/Processor , you'll play a crucial role in delivering top-notch customer service while honing your clerical skills in a fast-paced environment. This position offers the exciting opportunity to work from home, providing you with the flexibility to balance your personal and professional life.

Imagine earning between $20 to $22 per hour while making a meaningful impact on our members' experience. You'll be part of a vibrant, customer-focused culture that values teamwork and collaboration, where your contributions truly matter. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Equipment Stipend, Employee Events, and Community Outreach Opportunities. Here, your customer service skills will be appreciated, and you'll have the chance to grow alongside a company committed to excellence and integrity. Don't miss out on this fantastic opportunity!

CCCU is faith-based banking, reimagined! Our mission is to serve Christ followers to live & give more abundantly. For over 67 years, we've provided individuals and ministries with the financial tools and knowledge they need to grow and thrive financially. We are unabashedly Christian, focus on people over profit, service over sales, and understand ministry. To date, CCCU has donated more than $6 million to ministry and mission projects. We serve members through online & digital banking solutions with a dedicated and professional staff. CCCU has been ranked on S&P Global Market Intelligence's top 100 U.S. credit union list for stability, health & growth.

As a Customer Service Support/Processor at Christian Community Credit Union , you will leverage your discerning judgment to process online applications and validate identities to ensure a secure banking experience. Your role will involve performing essential tasks related to new account processing and account closures while managing various account maintenance requests with precision. You'll have the unique opportunity to proactively educate our members on CCCU products and services, employing your extensive product knowledge and rapport-building skills. By effectively communicating the benefits of available account types, you will assist applicants in selecting the most suitable options tailored to their needs, reinforcing our commitment to exceptional customer service in the banking industry. Join us in making a difference!

To thrive as a Customer Service Support/Processor at Christian Community Credit Union , you will need a solid foundation of skills and experience. A high school diploma or equivalent is required, along with a minimum of two years in customer service and at least one year in clerical work. Proficiency in word processing (preferably Word) and spreadsheet software (Excel preferred) is essential, as is a basic understanding of banking and credit union products and services. Bilingual skills (English/Spanish) are preferred. An energetic outlook is vital, as you'll embody the professional, friendly image our company strives for. Excellent interpersonal skills, including courtesy, tact, and diplomacy, are crucial when interacting with members and colleagues.

Strong organizational skills, attention to detail, effective verbal and written communication abilities, and good telephone techniques will further equip you to excel in delivering exceptional customer service in the banking sector. Additionally, a good math aptitude and the ability to type accurately at a minimum of 25 words per minute will support your daily tasks effectively.

Knowledge and skills required for the position are:

• High school diploma or equivalent required
• Minimum two years of customer service experience required
• Minimum one year of clerical work experience required
• Knowledge of word processing (Word preferred) and spreadsheets (Excel preferred)
• Banking experience preferred
• Knowledge of credit union products and services preferred
• Bilingual preferred (English/Spanish)

If you think this job is a good fit for you, applying is a snap. Good luck!

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